PMR courses are long established and are highly regarded as accredited training for workplace mediators whether you wish to integrate these skills into your present work role or to offer workplace mediation as an independent mediator. PMR were the first to design and to offer accredited training in workplace mediation in the UK.

This six day course gives excellent vocational skills training for people to carry out mediation between employees who are not working well together or where a complaint has been made such as a grievance or bullying complaint.

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Successful completion of the Certificate Units 1 & 2 course will give you a recognised Open College Network Credit National Certificate in 'Mediation in the Workplace' (at level 2 or 3)

The quality of this training is thus assured and stringently assessed by internal and external moderation and verification.

The OCNWMR is an awarding body recognised by the Qualifications and Curriculum Authority (QCA) in England.

PMR are an 'Open College Network National Approved Centre'. This workplace mediation course has been designed by PMR and is under copyright. This course is only available through PMR Ltd and no other provider.

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Unit 1  'Facilitating a Mediation' 3 days - you can do on its own as a good introduction to workplace mediation and its skills if you do not want the accreditation/certificate.

Unit 1 & 2 OCN National Certificate in 'Mediation in the Workplace' 6 days - you need to complete both Units 1 & 2 of 3 days each in order to be receive the accreditation.

Unit 3 Advanced OCN Certificate 'Workplace Mediation with Teams' 3 days - for those who have completed Units 1 & 2 (or equivalent). Mediating with Teams or work groups requires the additional skills training of this Unit 3 - the only accredited certificate course of its kind in the UK....

Unit 4 OCN Certificate 'Supervision Skills for Mediators'  2 days - for experienced mediators, in any sector of mediation, who needs the skills to supervise other mediators.

These public courses do fill up very quickly- so Submit your BOOKING FORM now

UNIT ONE - 3 days

DAY ONE

am

What is Conflict

Conflict associations and feelings

Conflict positive and negative

Responses to Conflict - your own personal response

How organisations respond to conflict

Behaviours that escalate and de-escalate conflict

How Mediation differs from other dispute resolution methods

Dispute Resolution Terms

pm

group warm up exercise

What is Workplace Mediation

Viewing of Part I of the PMR DVD 'Workplace Mediation'

Definition

Principles

Six Step Structure

Part II of the DVD - viewing a mediation concerning a bullying complaint against a manager

The Skills of a Mediator

Mediation theory -

The concept of Win/Win

Positions, Interests and Needs

Win/Win negotiating and examples

Closing circle

DAY TWO

am

Checking in with group re: Learning Outcomes

Listening Skills exercises

Listening and remembering

Listening and summarising

Note-taking in mediation

Listening and rapport building

Matching and Leading

Reframing Inflammatory language

'Mini- Role-plays' of dealing with difficult feelings or situations in a mediation

pm

group warm up exercise

Strategies and phrases to remain impartial when mediating

Stages 1 and 2 of a six step mediation in detail

Role-plays of stage 1 & 2 of a mediation

When Mediation is appropriate to use and when not

Closing circle

DAY THREE

 am

The purpose of individual meetings

Dealing with strong emotions in a mediation

Example of Mediation Voluntary Agreements

Role-plays of solo six step mediation to stage of at least one written agreement (using scenarios provided) - coaching and skills assessment by tutor

pm

group relaxation and visualisation exercise

Co-Mediation role-plays

The pros and cons of co-mediation

When to use co-mediation

Closing circle and end of unit one

UNIT TWO - 3 days

DAY ONE

am

reasons for conflict in the workplace

personal triggers

different work cultures and conflict

mediation skills of acknowledging and validating both parties

pm

group warm up exercise

theories of interpersonal control dramas

dynamics of interactions - persecutor/victim/rescuer

and how to deal with this as a mediator

role-play - skills to deal with someone getting angry with you

role-play - the 'brief mediation' conflict intervention model to defuse every day work conflicts and differences

closing circle

DAY TWO

am

stereotypes group exercise

prejudices, biases and judgements

how to manage your own judgements when mediating

maintaining 'impeccable impartiality'

how cultural differences can be part of workplace conflicts

pm

group warm up exercise- honouring your own cultural background

discrimination and what is needed from the mediator

how organisations might discriminate against certain groups

challenging racist or other remarks in a mediation

anti-discrimination practice for mediators

uses of mediation in personnel policies i.e. grievance, harassment and bulling, dignity at work, equal opportunities

DAY THREE

am

defining mediatable issues

balancing power within a mediation

dealing with complex mediations - a case study exercise and discussion

different uses of mediation in organisations

eliciting ideas and solutions

encouraging solutions even when an impasse 

pm

group warm up exercise

role-play of a joint mediation using the case study

the overall benefits of mediation

closing circle

END - successful completion of these six days Units 1 & 2 = OCN accredited Certificate in 'Mediation in the Workplace'

SUBMIT YOUR BOOKING FORM HERE FOR THIS PUBLIC COURSE