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PMR Ltd
- have 20 years experience in Workplace Mediation
- are registered with the Civil Mediation Council
- abide by the European Code of Conduct for Mediators
- are an 'Open College Network National Approved Centre'
- were the first to offer accredited training in 'Workplace Mediation' in the UK
- were the first to offer an accredited 'Supervision' training for Mediators in UK

News & Special Offers 
 

 

 OCN Certificate 6 day Courses 
Do you want a workplace mediation training that is - accredited - highly recommended - led by people with many years experience in mediation - the best value in terms of cost - and completed within only 6 days  ?

then PMR public courses are for you or for your staff.....
Did you know that you or your managers could do the first 3 days of this public training - what we call Unit 1- and receive an excellent introduction to workplace mediation as well as practical every day conflict resolution skills. 

If you wish to carry out workplace mediations (either independently or within your organisation) then you will need to complete both Units 1 & 2.

TRAIN TO BE A WORKPLACE MEDIATOR 
OCN accredited Certificate 'Mediation in the Workplace' Units 1 & 2
6 days 


Where?: PMR run 2 public courses every year - open to anyone who wishes to be a workplace mediator

London: Regents College Conference Centre, Regents Park, London
11-13th Oct. (Unit 1) & 17-19th Nov. (Unit 2)  non-residential

and

DerbyshireThe Hayes Conference Centre, Derbyshire  residential
11-13th May (Unit 1) & 15-17th June (Unit 2) 2011
Special Offer - this Derbyshire residential is under special offer at the moment with FREE ensuite room and FREE breakfast/ lunch/ evening meal - you only pay the course fee - excellent value for money and cannot be matched anywhere else...!  first come first served- this course books up very quickly....


BOOK YOUR PLACE:  see all course dates and submit your on-line BOOKING FORM

COURSE INFORMATION: scoll down this page or click here for a 'pdf' file of course information - for you to download and print off.

This accredited course equips you to carry out workplace mediation 'internally' for your organisation or 'externally' as an independent workplace mediator.

 

 OCN CERTIFICATE COURSES 'MEDIATION IN THE WORKPLACE'  

PMR courses are long established and are highly regarded as accredited training for workplace mediators whether you wish to integrate these skills into your present work role or to offer workplace mediation as an independent mediator. PMR were the first to design and to offer accredited training in workplace mediation in the UK.

This six day course gives excellent vocational skills training for people to carry out mediation between employees who are not working well together or where a complaint has been made such as a grievance or bullying complaint. You can book a place on a public course or you can ask us to do this training in-house for your staff.

We pride ourselves on the highest quality training - the accredited Certificate Units 1 & 2 course is six days in all. Anything less than 6 days is not be enough to train effective mediators.

 Course Information & Content as pdf file 
 Who is it for? 

Directors, Managers at all levels, Human Resources Personnel, Internal Mediators, Training Officers, Harassment Support staff, Counsellors, Welfare or Complaints staff, Diversity staff, Management consultants, Coaches or any individual wanting a recognised accredited training in workplace mediation.

No prior qualifications are required.

 What is the Accreditation? 

Successful completion of this Certificate Units 1 & 2 course will give you a recognised Open College Network Credit Certificate in 'Mediation in the Workplace' (at level 2 or 3)

The quality of this training is thus assured and stringently assessed by internal and external moderation and verification.

The OCNWMR is an awarding body recognised by the Qualifications and Curriculum Authority (QCA) in England.

PMR are an 'Open College Network National Approved Centre'. This workplace mediation course has been designed by PMR and is under copyright. This course is only available through PMR Ltd and no other provider.

.

 What is the Assessment? 
The assessments for this Certificate training are straight forward and no extra days or addtions are required. All you have to do is to attend Units 1 & 2 - six days in all and complete a written assignment (about what you have learnt on the course) at the end of each unit and e-mail it to us about two weeks after the unit ends.
 What are the Units? 

Unit 1  'Facilitating a Mediation' 3 days - you can do on its own as a good introduction to workplace mediation and its skills if you do not want the accreditation/certificate.

Unit 1 & 2 OCN Certificate in 'Mediation in the Workplace' 6 days - you need to complete both Units 1 & 2 of 3 days each in order to be receive the accreditation.

Unit 3 Advanced OCN Certificate 'Workplace Mediation with Teams' 3 days - for those who have completed Units 1 & 2 (or equivalent). Mediating with Teams or work groups requires the additional skills training of this Unit 3 - the only accredited course of its kind in the UK....

Unit 4 OCN Certificate 'Supervision Skills for Mediators'  2 days - for anyone in any sector of mediation who needs the skills to supervise other mediators.

 BOOK A PLACE  
 Public Course Venues 

Next Course coming up - now taking Bookings...

REGENTS COLLEGE CONFERENCE CENTRE, Regents Park, London (non residential)

The OCN Certificate 'Mediation in the Workplace' takes place here every year in the autumn.

October 11-13th & November 17-19th 2010

£750 per unit (no vat)

To BOOK on this course or to see other dates click here

 

THE HAYES CONFERENCE CENTRE, Swanwick, Derbyshire- Residential

We run the OCN Certificate 'Mediation in the Workplace' as a residential course here every year in May/June.

Easily accessible from all over the UK and overseas, with flights into east midlands airport and also direct trains to Derby only one and half hours from London...

SPECIAL OFFER - on the Hayes residential courses we are offfering a special offer of FREE ensuite room and full board. You pay the course fee only and the rest of the residential (ensuite room and full board) is free of charge...making this the best value, lowest cost training of its kind in the UK.

£800 per unit (no vat)

The next residential coming up is:

11-13th May  &  15-17th June 2011 

To BOOK a place on this course and see other dates - click here

 

DARTINGTON HALL CONFERENCE CENTRE, Dartington, Devon- 3 day residential

We run the Advanced Mediation Skills Unit 3 OCN Certificate 'Workplace Mediation with Teams'  every 2 years.

(this advanced training is only for those who have completed Units 1 & 2 or equivalent workplace mediation accredited training)

The next Unit 3 course will be:

September 20-22nd  2010

£995 (no vat) fully residential

£750 (no vat) non residential

To BOOK on this course - click here

Unit 4 'Supervision Skills for Mediators'
OCN Certificate  2 days
we run this as a public course every 2 years usually in London

and soon coming up in Dublin, Ireland

or we can do it as an in-house training

all mediators need regular supervision....

all mediation services need at least one trained mediation superviser....


News
Next winter 2010/2011 we are planning to run the
OCN Certificate 'Mediation in the Workplace' Units 1 & 2 training
in VENICE
in a special one off low cost 5 day intensive
in a training venue near St Marks Square
you pay the low cost course fee and find your own travel and accommodation that best suits you

dates yet to be confirmed - just watch this web site
 Do you want this accredited training for your staff? 

We do this OCN Certificate 'Mediation in the Workplace' also as an in-house training for your staff. This can be when you want your staff to have these skills to integrate into their work role or when you want to have a number of Internal Mediators in your organisation and you need them to have high quality, professional accredited training such as this.

Just Contact us with the number of staff you wishe to be trained and we will e-mail you all the details and costs for this as an in-house training.

Click here to download a pdf file with the in-house course details

or

Go to our In-House Training page where you can see all the in-house courses we offer, including the 2 day 'Mediation & Conflict Skills for Managers'

 

 DISCOUNTS on public courses 
PUBLIC COURSE DISCOUNTS - RECEIVE A 15% DISCOUNT WHEN YOU BOOK 3 OR MORE PEOPLE ONTO THE SAME COURSE...you may want to consider booking your staff on one of our public courses as this could be cost effective for small numbers (i.e. 7 and under). Either e-mail us or submit a booking form for each person.
 BOOK A PLACE NOW ON OUR 'COURSE BOOKING FORM' PAGE 
 Outline Course Programme Units 1 & 2 
 

   OCN Certificate 'Mediation in the Workplace' Units 1 & 2

Outline Programme- two units of 3 days each

UNIT ONE - 3 days

DAY ONE

am

 

What is Conflict

Conflict associations and feelings

Conflict positive and negative

Responses to Conflict - your own personal response

How organisations respond to conflict

Behaviours that escalate and de-escalate conflict

How Mediation differs from other dispute resolution methods

Dispute Resolution Terms


pm


group warm up exercise

What is Workplace Mediation

Viewing of Part I of the PMR DVD 'Workplace Mediation'

Definition

Principles

Six Step Structure

Part II of the DVD - viewing a mediation concerning a bullying complaint against a manager

The Skills of a Mediator

Mediation theory -

The concept of Win/Win

Positions, Interests and Needs

Win/Win negotiating and examples

Closing circle


DAY TWO


am


Checking in with group re: Learning Outcomes

Listening Skills exercises

Listening and remembering

Listening and summarising

Note-taking in mediation

Listening and rapport building

Matching and Leading

Reframing Inflammatory language

'Mini- Role-plays' of dealing with difficult feelings or situations in a mediation


pm


group warm up exercise

Strategies and phrases to remain impartial when mediating

Stages 1 and 2 of a six step mediation in detail

Role-plays of stage 1 & 2 of a mediation

When Mediation is appropriate to use and when not

Closing circle


DAY THREE


 am


The purpose of individual meetings

Dealing with strong emotions in a mediation

Example of Mediation Voluntary Agreements

Role-plays of solo six step mediation to stage of at least one written agreement (using scenarios provided) - coaching and skills assessment by tutor


pm


group relaxation and visualisation exercise

Co-Mediation role-plays

The pros and cons of co-mediation

When to use co-mediation

Closing circle and end of unit one


 

UNIT TWO - 3 days

 

DAY ONE


am


reasons for conflict in the workplace

personal triggers

different work cultures and conflict

mediation skills of acknowledging and validating both parties


pm


group warm up exercise

theories of interpersonal control dramas

dynamics of interactions - persecutor/victim/rescuer

and how to deal with this as a mediator

role-play - skills to deal with someone getting angry with you

role-play - the 'brief mediation' conflict intervention model to defuse every day conflicts and differences

closing circle


DAY TWO


am


stereotypes group exercise

prejudices, biases and judgements

how to manage your own judgements when mediating

how cultural differences can be part of workplace conflicts

 

 

pm


group warm up exercise- honouring your own cultural background

discrimination and what is needed from the mediator

how organisations might discriminate against certain groups

challenging racist or other remarks in a joint mediation

anti-discrimination practice for mediators

uses of mediation in personnel policies i.e. grievance, harassment and bulling, dignity at work, equal opportunities

 

 

DAY THREE

 

am

 

defining mediatable issues

balancing power within a mediation

dealing with complex mediations - case study

different uses of mediation in organisations

eliciting ideas and solutions

 

 

pm

 

group warm up exercise

role-play of a joint mediation using the case study

the benefits of mediation

closing circle

 

END - successful completion of these six days Units 1 & 2 = OCN accredited Certificate in 'Mediation in the Workplace'

 

SUBMIT YOUR BOOKING FORM HERE FOR THIS PUBLIC COURSE


 

 

 

 


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Mediation UK Experts

Professional Mediation Resolutions (PMR) Ltd

SkyCliff House

25 Woodland Avenue

Teignmouth TQ14 8UU

United Kingdom

Tel/Fax: 01626 776857

Email: workplacemediation@googlemail.com

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